Privacy Policy
Last Updated: November 08, 2025
Safe Haven-Cornwall ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website
- Subscribe to our newsletter
- Make a donation
- Contact us via email or phone
- Attend our events
This information may include: name, email address, phone number, postal address, and payment information.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process donations and send receipts
- Send newsletters and updates (with your consent)
- Respond to your inquiries and provide support
- Improve our website and services
- Comply with legal obligations
- Protect against fraud and abuse
3. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your personal data on the following legal bases:
- Consent: When you have given clear consent for us to process your personal data for a specific purpose
- Legitimate Interests: When processing is necessary for our legitimate interests (e.g., improving our services)
- Legal Obligation: When we need to comply with the law
- Vital Interests: When processing is necessary to protect someone's life
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our website and process donations (e.g., payment processors)
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: When you have given us permission to share your information
5. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Request limitation on how we use your data
- Right to Data Portability: Request transfer of your data to another organization
- Right to Object: Object to processing of your data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, please contact us at info@safehaven.org.uk
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Donation records are retained for 7 years in accordance with UK charity regulations.
8. Contact Us & Complaints
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Safe Haven-Cornwall
Email: info@safehaven.org.uk
Phone: 07763001354
Registered Charity Number: 1188998
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues: